Frequently Asked Questions
When can I donate a creation?
Donations of creations are accepted from October 1 until when the store closes on December 1. The earlier we receive the donation form, the sooner we can list your creation for sale in the fundraser.
Can I make a monetary donation?
Absolutely! Monetary donations are always appreciated and all proceeds go directly to purchasing new LEGO sets for kids during the holidays. Please follow the link on our homepage to make a monetary donation.
When can I buy a creation?
Our annual sale runs from October 15-November 30. New products are added throughout that time so check back often!
Where are items shipped from?
Creations will be shipped directly from the country of the builder, which is listed in the creation's description.
Are there discounts available?
Towards the end of our sale period, we will often discount remaining items. But don't wait too long, because once a unique item is sold there won't be another one like it.
How and when will I receive my item?
After you purchase an item, we will notify the builder of your shipping address and they will drop-ship it directly to you using the shipping method of their choice. Please keep in mind that our builders are not professional sellers or companies, so they may need some time to properly pack and ship the creation to you. Most builders do their best to ship an item within a few business days of receiving the order. If you would like to check the status of your order, please contact us and we will reach out to your builder.
The prices seem high. Why is that?
These are the original and one-of-a-kind LEGO creations by fan builders, several of whom are among the best at what they do. All creations are custom designed from the builder’s imagination, and any given creation could take hours to days to build. The prices are reflective of typical commissioned works within the LEGO community. Plus, shipping is already included in the cost of each item.
Can the builder autograph my item?
Yes! If you would like your item to be autographed by the builder, please put a note in the special instructions of your order and we will let them know.
Do the models require assembly?
Some models may require some reassembly due to their shape and how they are packaged for shipping. This should be manageable if you have built with LEGO before, but if you have any trouble we're happy to help contact your builder for guidance.
Are my donations tax-deductible?
We are a 501(c)(3) and our Employer ID Number is 81-3162510. This means that contributions from our US donors are tax-deductible.
Still have questions?
Feel free to reach out to our volunteer team at firstname.lastname@example.org.
We do our best to respond to all inquires as quickly as possible.